Acceptance of Terms
By browsing, registering an account, booking a private consultation, or placing an order on the Caratspun website ("Site"), you agree to be bound unconditionally by these Terms & Conditions and all applicable statutory regulations under Indian Law. If you do not accept these terms in their entirety, you must refrain from purchasing or commissioning works from Caratspun.
These terms operate in conjunction with our Privacy Policy, which details our handling of patron data, payment security standards, and communication preferences.
Products and Pricing
All jewellery pieces displayed on Caratspun are handcrafted using authentic precious metals (14K, 18K, 22K, 24K gold, 925 sterling silver, and 950 platinum) and certified gemstones.
Orders and Payment Processing
An electronic order confirmation email containing your unique order identifier (e.g., GC-2026-XXXX) will be transmitted immediately upon successful checkout. Receipt of this message signifies that your requisition has been logged for atelier allocation.
Shipping and Delivery
We provide complimentary, fully insured express delivery across all serviceable postal pincodes in India.
Delivery Window: 4–6 Business Days
Standard orders are dispatched within 24–48 hours following hallmarking checks, with transit typically requiring 4–6 business days. Bespoke customizations may require up to 10–14 days.
100% Insured Transit
Shipments are comprehensively insured by Caratspun until physical signature handover. Deliveries require one-time PIN (OTP) verification and government photo ID check upon arrival.
Returns and Exchange
Caratspun stands behind the timeless quality of each creation with transparent return and lifetime exchange options:
7-Day No-Questions-Asked Return Policy
You may return any standard catalogue piece within 7 calendar days of delivery for a 100% refund or store credit. Items must be in pristine, unworn condition with the tamper-evident security tag intact, in original luxury packaging, accompanied by the original BIS / IGI / GIA certification certificates.
Lifetime Exchange Programme
All Caratspun gold and diamond jewellery qualifies for our Lifetime Exchange Programme at prevailing metal market rates with minimal deduction. Explore our Exchange Value Estimator to calculate current valuations.
Note: Custom-engraved items, bespoke bridal commissions, and altered ring sizes are non-refundable unless verified to exhibit manufacturing defects.
Product Authenticity & Certification
We believe exceptional jewellery begins with incontrovertible proof of origin and purity:
BIS Hallmarked Gold
Every gram of 14K, 18K, 22K, and 24K gold is officially assayed and stamped with the Bureau of Indian Standards (BIS) hallmark and unique 6-digit HUID code.
GIA / IGI Certified Diamonds
All solitaires and precious gemstone ornaments are accompanied by international gemological laboratory certificates detailing 4C specifications.
Jewellery Care
Fine precious jewellery requires delicate maintenance to preserve its luster. Protect your creations from chlorinated swimming pools, harsh cosmetics, abrasive cleaning solvents, and extreme impact shocks. Caratspun offers complimentary annual ultrasonic cleaning and prong inspection at our boutique salons.
Intellectual Property
All designs, collection motifs, photography, graphics, brand hallmarks, trade dress, and written publications appearing on this platform are the proprietary intellectual property of Caratspun Jewellers. Unauthorised reproduction, distribution, imitation, or commercial exploitation is strictly prohibited and subject to legal action under Indian copyright and trademark statutes.
Limitation of Liability
To the fullest extent permissible by applicable law, Caratspun shall not be liable for any indirect, incidental, or consequential damages resulting from website disruptions, postal transit strikes, or misuse of products. In any circumstance, our maximum aggregate commercial liability shall be strictly capped at the monetary purchase value settled for the piece in dispute.
Governing Law and Jurisdiction
Contact Information
For questions regarding terms interpretation, corporate gifting agreements, or warranty verifications, reach out to our legal and customer care representatives:
Caratspun Jewellers
123 Jewellers Quarter, Mumbai, Maharashtra 400001, India
Client Support Email:
contact@caratspun.comDirect Concierge:
+91-98765-43210